Terms Of Engagement

Thank you for engaging Hands Off Tax Limited as your accountants. This document, including the linked schedule(s) of services together with our standard terms and conditions and privacy policy, sets out the basis on which we will act.

Who we are acting for

We are acting for you only. Upon you becoming a paying subscriber and using the most appropriate method, we will obtain your authorisation for HMRC to communicate with us as your agent. We will explain what action you need to take in the welcome email following the completion of your sign up. You agree to completing any necessary actions to allow authorisation within the required timeframe. It is important to appreciate that you remain required to take ‘reasonable care’ over your tax affairs.

Period of engagement

This engagement will start on the date you complete your registration.

The terms set out in this document shall take effect immediately upon you agreeing to this document.

Scope of services

We have listed below the work that you have instructed us to carry out, the detail of which is contained in the linked schedule(s) of service. These state your and our responsibilities in relation to the work to be carried out. If we agree to carry out additional services for you, we will provide you with a new or amended engagement document. Only the services that are listed in the linked schedule(s) of service are included within the scope of our instructions. If there is additional work that you wish us to carry out which is not listed in the linked schedule(s) of service, please let us know and we will discuss with you whether they can be included in the scope of our work. The first period for which we will be responsible is the tax year ending following your registration. We will not deal with earlier years unless you specifically ask us to do so and we agree. Where you have signed up for our free trial, this only entitles you to the use of the app for the period of the free trial and does not include any accounting or tax services.


Our fees will be charged in accordance with our linked standard terms and conditions. Please review these to ensure that you understand the basis of our charges and our payment terms.

We confirm our fees will be as follows:

Hands Off Service – (includes access to app, accounts preparation and submission of self assessment tax return) – £299.88 per year (or £24.99 per month)

Hands Off Service – Free Trial – (includes access to app only for period of trial) – Free for 30 days

Where you require us to get your bookkeeping up-to-date, depending on the method chosen, either electronically or by post (as detailed in the welcome email) these will be charged in addition to the above and the fee breakdown is as follows: 

Electronically – £60 

By Post – 50p per transaction (a transaction includes the following; a sales invoice, purchase invoice, or purchase receipt).

We will issue invoices on the completion of the draft accounts. Any additional charges will be included on this invoice and will be due for payment on receipt of the invoice.

Limitation of liability

We specifically draw your attention to paragraph 18 of our standard terms and conditions and the final paragraph of each schedule, which sets out the basis on which we limit our liability to you and to others. You should read this in conjunction with paragraph 19 of our standard terms and conditions, which excludes liability to third parties. These are important clauses and you should read them and ensure you are happy with them.

There are no third parties that we have agreed should be entitled to rely on the work done pursuant to this engagement document.

The total liability we will owe to you and to any third party we have agreed may rely on our work, and whether in contract or otherwise of you, your business, employees and agents for any losses in any way connected with any of the services provided to you under the terms of this engagement document (and including interest), shall not exceed the sum of £1million.

In agreeing these figures with you, we have taken into account the nature of the engagement, the availability to us of insurance cover and other options available to you.

By agreeing to this engagement document, you agree that you have given proper consideration to this limit and accept that it is reasonable in all the circumstances. If you do not wish to accept it you should contact us to discuss it before agreeing to this engagement document.

Requirements of the Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR)

The DPA 2018 and GDPR set out a number of requirements in relation to the processing of personal data.

Hands Off Tax Limited take your privacy and the privacy of the information we process seriously. We will only use your personal information and the personal information you give us access to under this contract, to allow us to administer your account and to provide the services you have requested from us.

Our privacy policy(LINK) details out our approach to handling your information. In agreeing to this document you are indicating that you have read and agreed the terms under which we operate as set out in this notice. In addition, please note that we require your agreement on several specific points, which are also included in the acceptance section below.

Secure communications and transfer of data

We will communicate or transfer data using the following:

  • Post/hard-copy documents
  • Cloud-based software
  • Mobile
  • Emails*

*If you require us to correspond with you by email that is not encrypted or password protected, you also accept the risks associated with this form of communication.

Your agreement

Please confirm your agreement to:

  • The terms of this document
  • The attached schedule(s) of services
  • The privacy notice and associated data protection matters
  • The standard terms and conditions

by agreeing to this document in the acceptance section below.

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract, i.e. when we receive your agreement to this engagement.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, for example by email to info@handsofftax.co.uk.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract under your right to cancel, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


If you have asked us to begin the performance of services during the cancellation period, you shall pay us an amount in accordance with the services carried out during this period.